Guest policy

Cancellation

Name: BlackRide
Address: Greater Toronto Area, Toronto, ON, L5P 1B2, CA
Telephone: +13656170133
Price range: $$

How BlackRide applies cancellation fees for customer-initiated cancellations. Have counsel review before broad launch.

More than 2 hours before pickup — full refund, no cancellation charge.
Less than 2 hours before pickup — 50% of the agreed fare is charged.
Chauffeur has arrived or no-show — 100% of the agreed fare is charged.
Rides already in progress or completed cannot be cancelled through the app — contact support if you need help.